I need help

You can regis­ter on the wai­ting list at the recep­tion desk of the Huma­ni­ta­rian Hub (Ave­nue du Port 100, 1000 Brus­sels), where you will be gui­ded by one of our teams or part­ners. Regis­tra­tions for accom­mo­da­tion in a recep­tion and orien­ta­tion centre take place on Mon­days, Tues­days, Thurs­days and Fri­days bet­ween 9:30 and 10:30 am.

Recep­tion, orien­ta­tion and sup­port ser­vices for women on their own and women with chil­dren under 12 years old (sub­ject to avai­la­bi­li­ty), see­king accom­mo­da­tion, are pro­vi­ded through a dedi­ca­ted drop-in ses­sion. These take place on Mon­days and Thurs­days from 3:00 to 5:00 pm, also at the Huma­ni­ta­rian Hub.

The stan­dard length of stay in a Recep­tion and Orien­ta­tion Centre is 3 months. After these 3 months, depen­ding on your pro­file, refer­ral to ano­ther Bel­Re­fu­gees semi-inde­pendent hou­sing pro­gramme may be pos­sible, sub­ject to availability.

Bel­Re­fu­gees prac­tices uncon­di­tio­nal wel­come. Anyone who has no hou­sing solu­tion can regis­ter to access the shel­ters. Please expect a wai­ting per­iod bet­ween regis­tra­tion and actual entry into a shel­ter. This varies depen­ding on the num­ber of requests we receive.

We do eve­ry­thing we can to wel­come eve­ryone in opti­mal condi­tions. Some cen­ters have adap­ted rooms, but please men­tion your spe­ci­fic needs when you register.

Yes, the Sis­ter’s House is a women-only centre that accom­mo­dates women on their own and chil­dren under 12 years old. The Amran centre accom­mo­dates unac­com­pa­nied forei­gn minors.

After regis­te­ring on our list, you will be contac­ted by phone when a place becomes avai­lable. Upon your arri­val at the cen­ter, you will be wel­co­med, infor­med about the house rules, and sup­por­ted with your settlement.

If you don’t have a phone num­ber — or no lon­ger have one — you can check your posi­tion on the wai­ting list by mee­ting the team at the Huma­ni­ta­rian Hub during regis­tra­tion hours.

Yes, due to high demand. The wai­ting time depends on the avai­la­bi­li­ty of places. Excep­tio­nal prio­ri­ties may be set, only via the Huma­ni­ta­rian Hub.

You will be contac­ted by phone by our team. Please keep your num­ber rea­chable. If your num­ber changes, inform the rele­vant team prompt­ly by coming during regis­tra­tion hours.

Yes. Social and legal drop-ins are regu­lar­ly orga­ni­zed in the cen­ters or at the Huma­ni­ta­rian Hub to ans­wer your ques­tions and sup­port you with your procedures.

Yes. We can inform you about your rights and direct you to spe­cia­li­zed ser­vices, or help you pre­pare cer­tain documents.

Yes. Inter­pre­ters are avai­lable to help you unders­tand impor­tant infor­ma­tion. Trans­la­tions are avai­lable in seve­ral lan­guages (Ara­bic, Tigri­nya, English, etc.).

We work to refer you as effec­ti­ve­ly as pos­sible to the medi­cal net­work. If neces­sa­ry, we will accom­pa­ny you to a hos­pi­tal or a com­mu­ni­ty health centre.

Yes. In some cen­ters, French, English or com­pu­ter classes are offe­red. You can also enroll at Maxi­mi­lien School or School Without Bor­ders.

Yes. Dis­tri­bu­tions of clo­thing, shoes and hygiene pro­ducts are orga­ni­zed regularly :

• in Brus­sels : at the Huma­ni­ta­rian Hub (Ave­nue du Port 100, 1000 Brus­sels) on Mon­day, Tues­day and Fri­day. This is a ticke­ted ser­vice. You can col­lect a ticket on the same day from 10:00 am.
• in Lou­vain-la-Neuve : at the Ves­tiaire Soli­daire (120b, rue de la Baraque, Lou­vain-la-Neuve). Acces­sible on Fri­day, from 5:00 pm to 7:00 pm.

You can go direct­ly to the Huma­ni­ta­rian Hub. In case of urgent need, the cen­ters have an inter­nal emer­gen­cy number.

Go to the Huma­ni­ta­rian Hub as soon as pos­sible to report your situa­tion. For emer­gen­cy accom­mo­da­tion, you can also contact Samu­so­cial by phone or through their mobile app.

See the ope­ning days of the Huma­ni­ta­rian Hub.